Knowledgeable, happy employees are your company’s greatest asset. They’re the direct line to differentiated customer experience and the primary reason your customers come back, time and time again. One of the proven methods to keep employees engaged and doing their best work is to offer ongoing education. As their skills and knowledge increase, your customer experience directly coincides and improves as well.
Train your employees to be top performers.
Customer experience is your main advantage against competitors. There’s no more powerful way to win the race than grooming employees to be the key element that sets you apart. With CallidusCloud CX Employee Training, you ensure that customer interactions remain consistent and concise, and that employees have the knowledge they need to be your best ambassadors. Plus, by offering ongoing training on systems and processes, you get more value out of the solutions they already use and dramatically decrease the time required to bring on new, skilled employees. Just imagine the impact of having them on message and on point almost immediately. Higher performance, work engagement, and satisfaction will have a huge impact on your customer experience.
Unify training achievements in a single view.
Part of what inspires performance is a sense of community and connection. With CallidusCloud CX Employee Training, you can unify all learning achievements in one online trophy case where people can see how they’re doing compared with coworkers. It’s flexible enough to allow training to be done in multiple formats, but still offer a unified view of learner achievements, where individuals and teams can benefit from new learning.
Target training at key milestones.
Knowledge is power. And knowledgeable employees are empowered to positively affect your customer experience. With CallidusCloud CX Employee Training, you can embed educational courses directly in the systems that your people use day to day and offer training to specifically help them do their jobs better. The solution enables you to automate training delivery based on actions tracked by other systems. Whether an employee needs product or process training, you can trigger courses to further their progress on an ongoing basis and continually improve the strength of your business.
Off-the-shelf training packs.
One of the greatest benefits of partnering with a leader in the training space is taking advantage of pre-built courseware for companies. There’s no need to recreate the wheel when proven methods have been confirmed. At CallidusCloud CX, we know how to deliver training courses that make a measurable impact in the areas of Sales, HR, Project Management, Healthcare, Customer Service, Manufacturing, and more.