Your service agents are your front line with customers. There’s nothing more essential than making sure that their conversations are efficient, effective, and valuable to customers. Whether inbound or outbound, telephone interactions with agents have one of the most profound impacts on your customer experience.
Call Scripting Feature Set
- Easy setup for non-technical users
- Automatic integration with Salesforce and other leading CRM solutions
- Update multiple and custom records in Salesforce
- Simple follow-up or escalation with automated task alerts
- Branching and skip logic to ask only the pertinent questions