Most high tech companies are already ahead of the game when it comes to leveraging technology to improve customer experience. Your teams are full of techies who know how to adopt and adapt to new solutions faster than workers in other industries and you’ve likely already implemented a few applications aimed at improving customer interactions, but now want something more comprehensive. So, your main challenge is finding the right CX platform that offers the features and flexibility you need. Ideally, you’d like a solution that integrates with your other big enterprise platforms, so that you can extract more value from them, leverage data across systems, and not interrupt the pace of business. Of course, because you develop technology products yourself, you’re wise to the pitfalls of solutions that don’t live up to promises. You know both the power and the limitations of technology—what’s real and what’s hype.
Benefits for the Technology Industry
Increase customer satisfaction and loyalty. Using CallidusCloud CX Feedback, you can collect and act on survey response data at key points in the lifecycle, such as post-sale or after a support case closes. These insights give you the information you need to improve weaknesses and enable you to connect directly with unhappy customers, as well as identify your promoters to request their references and advocacy. When customers notice that you’re evolving to meet their needs or actively striving to resolve their challenges, satisfaction and loyalty deepen.
Drive revenues and tighter sales cycles. Improve sales effectiveness using CallidusCloud CX SalesMotivate to drive more consistent sales outcomes and higher revenues by taking advantage of proven gamification and digital motivation methodologies. Your sales teams will compete to win badges and rankings, keep cleaner data records, and move more efficiently through their daily tasks. CallidusCloud CX Employee Training ensures that salespeople know the latest product and services updates, so that they can confidently communicate with prospects.
Improve customer retention rates. The strength of your products and competitive pricing are no longer enough to keep customers coming back. With CallidusCloud CX, you can embed feedback, performance, and engagement functionality into your existing processes to prioritize the customer experience and decrease churn. Use CallidusCloud CX ServiceMotivate to build better support and call centers that quickly resolve issues and keep customers renewing.
Get more value out of existing systems. You’re no stranger to connecting multiple systems to improve efficiencies, eliminate manual tasks and communications, and leverage data across platforms. The entire CallidusCloud CX suite is designed on this principle. Simply layer CX functionality onto your existing platforms such as Salesforce, Zendesk, Workday, Yammer, and many others to empower teams with going feedback, training, and performance drivers within their comfortable working environments.
Leverage powerful, best-of-breed technology. Tech companies can wrap their arms around the most complex CX solutions and aren’t intimidated by using all the bells and whistles. Compared to other industries, you’re hitting the ground running to get even better results from CallidusCloud CX because you know how to integrate systems, maximize functionality, and drive user adoption.