Consumer expectations continue to push the Healthcare space into uncharted territory. Beyond the fact that your patients are putting their well being, if not their lives, in your hands, they increasingly expect services to be highly accessible, omni-channel, mobile, and transparent. What you know that they may not, however, is that you face ever-evolving regulations, intense complexities, and a tangle of legacy systems. To improve customer experience, you need immediate fixes that don’t require a complete technology overhaul.
Benefits for the Healthcare Industry
Increase customer satisfaction and loyalty. Using CallidusCloud CX Feedback, you can collect and act on survey responses to show patients you’re listening to their needs and actively working to improve their healthcare experience. These simple interactions drive higher CSAT scores and earn customer commitment.
Be rigorous about regulations. In the highly regulated healthcare industry, you have the enormous responsibility of staying inbounds of all regulations concerning use of patient records and data. CallidusCloud CX allows you to configure communications and data-related processes that meet your unique legal requirements.
Put patient care at the forefront. Patients are the lifeblood of your business, so tracking their customer satisfaction and experience is at the top of your priority list. With CallidusCloud CX Feedback, you can automate many of these interactions, so that staff can focus on higher touch engagements. Leverage CallidusCloud CX CommunityMotivate to engage clients in a self-service portal that answers frequently asked questions and provides valuable information about your products and services.
Elevate care for your caregivers. Be sure to care for your staff with the same commitment you give to customers. With CallidusCloud CX Training, you can keep people engaged and educated on the latest information needed to do their jobs well. Additionally, use CallidusCloud CX Feedback to launch employee engagement surveys to measure job satisfaction and loyalty.
Show your stance on security. For Healthcare, there’s no more serious a subject than the protection of your data. With the CallidusCloud CX platform, you can trust the proven security of a ISO27001-compliant technology.