For most of your customers, buying a car is the second largest investment they will ever make, beyond purchasing a home. Before the customer even walks in the door, you face a steep hill to climb compared to other industries. Add to that the challenges of beating intense competition, enduring long sales cycles, and overturning public perception that you may attempt to take advantage of uninformed customers.
Benefits for the Automotive Industry
Drive customer satisfaction and loyalty. The highly flexible CallidusCloud CX solution enables you to keep customers engaged throughout the entire experience and ultimately, win their business. Improving feedback, sales and service performance, and customer engagement through communities and training, your customer experiences solidify long-term relationships.
Fuel your sales cycles. Improve sales effectiveness using CallidusCloud CX SalesMotivate and Employee Training. Request and respond to feedback throughout the sales process to move customers more swiftly through critical buying questions, concerns, and decisions. This level of CX keeps them coming back for ongoing service and upsells, and even converts them to loyal advocates.
Supercharge your marketing efforts. Soliciting customer feedback on your marketing pieces such as ads, emails, and websites, helps you gain the knowledge to streamline these communications and generate better results. See increased customer acquisition rates by creating two-way communications with prospects and customers.
Shift employee focus into high gear. Keeping tabs on employee satisfaction and knowledge levels can provide important insights to drive retention and dramatically improve their performance, whether that’s on the sales floor or in the back office. Use CallidusCloud CX Employee Training to ensure they’re up to speed on the latest models, deals, and policies.
Add power to service engagements. Transform challenges in the journey into differentiators by building a better service center. Using CallidusCloud CX Feedback you can automate service reminders and follow-ups to not only generate revenue, but also to measure satisfaction levels with service processes and people.