With CallidusCloud CX Feedback powered by Clicktools, you have the industry’s most robust solution driving your entire feedback program from marketing to sales to service and support. Easily integrated with other enterprise solutions, such as Salesforce, you can weave dynamic surveys into existing workflows, create ongoing feedback loops that deepen relationships, and ultimately, strengthen the business.
Create a 360-degree Customer View
Leverage customer feedback to its fullest advantage by centralizing it with other key data in Salesforce or other leading CRM system. This way, you give customer-facing teams the in-context, real-time info they need to act quickly and knowledgeably.
- Utilize built-in Salesforce and CRM integration to centralize data from surveys, call scripts, and web forms. Get more information about CallidusCloud CX for Salesforce.
- Increase customer satisfaction and loyalty with automated, but relevant communications and timely responses to complaints or low survey scores.
- Automate responses based on customer needs / requests / complaints.
- Evolve your business to better meet customer needs by analyzing and reporting on customer feedback.
Enterprise Feature Set
- Seamless integration with Salesforce and other leading CRM solutions
- Numerous, flexible question types
- Multi-language surveys and communications
- Text analytics
- Full HTML branding and templates
- Conditional questions, branching, and other built-in logic
- Multi-mode feedback via mobile, web, email, SMS, IVR, social, and even offline
- Smart personalization and form pre-filling
- Built-in reporting, charting, and analysis
- Easy report exporting to PowerPoint, PDF, Excel, and more
- Comprehensive Customer Success programs to get you up-and-running
- Best Support and Services teams in the industry
- Self-service support via the Help Portal and Customer Forum
- ISO27001 compliant security