Today, it’s not enough to simply collect and analyze feedback. You must act on it. Whether improving the journey for customers or enhancing the work experience for employees, there’s no sense in gathering feedback data unless you use it to evolve the company.
With CallidusCloud CX Feedback, you gain the tools to automate many of the actions that keep customers engaged and loyal. On an individual level, you can create processes or workflows that alert service people to immediately contact dissatisfied customers. Or, collectively, you can utilize CallidusCloud CX reporting to analyze higher level trends and act on feedback that doesn’t require immediate attention, but will benefit the business to address.