It’s a huge challenge to juggle the many moving parts of a for-profit training company or division, with multiple schedules, pricing tiers, currencies and taxation, and crediting, just to name a few. In order to profitably scale your programs, you need to automate as much as possible, while also ensuring that the customer experience is smooth, effective, and delivers the best learning and loyalty outcomes.
Provide on-demand training to customers.
CallidusCloud CX Customer Training enables you to create a highly effective training portal for self-service access to courses and certifications. Your customers will appreciate quick and easy access to online training and the ability to schedule instructor-led training when needed. As a result, most companies see a dramatic decrease in support time for onboarding new customers and an overall reduction in support tickets by expanding customers’ product knowledge.
Transform Training into a profit center.
CallidusCloud CX Customer Training automates many of the tasks that hinder a successful, efficient training business. You can easily incorporate complex multi-lingual, multi-currency monetization within your training program with built-in currency conversion for 100 countries, global tax processing, and country-based pricing and discounting. You can also offer prepaid agreements using credits and vouchers to streamline payment processing even further. Take advantage of the expense management capabilities for tighter control over internal and external costs.
Embed training into existing systems.
The solution allows you to embed training directly into the applications that your customers already use. You improve their experience, avoid the disruption of having to learn a new technology, and give them just-in-time training that deepens their loyalty and commitment to your brand.