In a multi-screen, mobile world, companies have to work harder to engage customers and employees across platforms. The new rules of engagement demand that you go where customers and employees already are, and communicate on their terms. Deepening engagement doesn’t necessarily mean adding more channels. It means enriching existing systems or processes—adding gamification, digital motivation, or feedback layers to solutions your customers and employees already use to increase activity, collaboration, and commitment to your brand.
CallidusCloud CX Engagement, powered by Badgeville and Clicktools, is a best-of-breed solution that increases customer and employee engagement using proven online learning and digital motivation techniques and technologies. Whether leveraging gamification to increase activity levels, integrating ongoing feedback into processes, or creating a more compelling customer community, you’ll have the tools to keep their focus, drive desired behaviors, and earn long-term loyalty.