by CallidusCloud CX Guest Blogger, Daniel Newman ~~~ Today, the CallidusCloud CX team hosted an interesting webinar called Trust in Digital Systems to Drive Performance, which introduced a new software development concept called Trust-centric Design and tied into the value of some of the CallidusCloud CX solutions. I find the subject of...
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WEBINAR: Trust in digital systems to drive performance Wednesday, June 28th, 2017 10 AM PDT / 1 PM EDT High performance employees share a set of common traits. Qualities such as being action-oriented, intelligent, ambitious, and autonomous certainly make the list. But how can companies nurture employees to grow...
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by CallidusCloud CX Guest Blogger, Annette Franz, CCXP ~~~ Not seeing the results or improvements you expected to see from your customer listening efforts? Why is that? What's going on? I've been known to cite two reasons for VoC program ineffectiveness: Companies simply “collect feedback,” just like some people collect...
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Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Things such as increased motivation, engagement, performance, and employment duration sit at the top of the list. If you aren't familiar with the benefits of gamifying the applications that...
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Prioritizing the customer experience (CX) is a key part of remaining competitive—and, frankly, relevant—in a marketplace packed with digitally-savvy consumers who don’t just appreciate added value from brands, but rather have come to expect it. As more companies rightly focus on CX, it’s important that every team understand the role...
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By CallidusCloud CX Guest Blogger, Jeannie Walters ~~~ Your best customers don’t need rewards. But they might like them. And the rewards that have the most meaning to them might not be what you think! Your most valuable customers are loyal to your organization because they feel like your product...
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Does the title of this blog freak you out?! Don't win new customers?! Glad it got your attention, but sorry, you do still need to bring in more business (unless you're in the exceedingly rare and enviable position of companies like Tesla that have hundreds of thousands of anxious prospects...
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A large part of customer experience is based on the quality of service that agents provide. Customer service, in fact, is such a critical aspect of CX that a large part of ROI calculations revolve around the agents in the experience. CX ROI calculations involve a mixture of: Productivity (volume)...
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by CallidusCloud CX Guest Blogger, Daniel Newman ~~~ Competitive pricing, a slew of innovative features and benefits, nailing customer service—the list of methods for getting ahead in today’s competitive marketplace is stacked with valid tactics like these. At the top of that list, though? Easy: prioritizing customer experience (CX)—a make-it...
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By CallidusCloud CX Guest Blogger, Annette Franz, CCXP ~~~ In this very social world, customers have a lot of options when it comes to getting support from companies about the products and services they buy: there's phone, email, FAQs, knowledge bases, forums, chat, social media, and much more. Because expectations...
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Annette Franz
Jeannie Walters
Daniel Newman
Samantha Lang